Shipping Policy
1. Order Processing Time
Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation. We strive to dispatch orders promptly, and any delays will be communicated to you via the email provided during checkout.
2. Shipping Methods and Rates
We offer various shipping options, including standard and expedited services. Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before finalizing your purchase.
3. Delivery Timeframes
Delivery times depend on the shipping method selected and your location. Estimated delivery times are provided during checkout. Please note that these are estimates, and actual delivery times may vary due to external factors such as customs processing and local postal services.
4. International Shipping
For international orders, additional customs and import duties may apply. Filtrate UK is not responsible for any customs fees or taxes incurred. Please check with your local customs office for more information on potential charges.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by entering the provided tracking number on our website or the courier's website.
6. Shipping Address Accuracy
It is the responsibility of the customer to provide accurate and complete shipping information during checkout. Filtrate UK is not responsible for packages delivered to incorrect addresses due to customer error.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to arrange reshipment. Additional shipping charges may apply.
8. Lost or Stolen Packages
Filtrate UK is not responsible for lost or stolen packages. If you believe your package is lost or missing, please contact the shipping carrier with your tracking information for assistance.
9. Shipping Restrictions
Some products may be subject to shipping restrictions. Please refer to individual product pages for any specific shipping limitations.
10. Contact Information
For questions or concerns regarding our Shipping Policy, please contact us at [INSERT EMAIL].
By making a purchase on Filtrate UK, you agree to our Shipping Policy.