Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with your purchase from Filtrate UK. Refunds are available for eligible products based on the following criteria:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 1 day of receiving the item to initiate the refund process.

• Incorrect Product: If you receive the wrong product, please notify us within 1 day of receiving the item to arrange for the correct product to be shipped or for a refund.

2. How to Request a Refund

To request a refund, please contact our customer support team at [your contact email] within 1 day of receiving your order. Please provide your order number, details of the issue, and any relevant photos.

3. Refund Process

Once your request is received and approved, we will initiate the refund process. Refunds will be processed to the original payment method used during the purchase.

4. Return of Products

In some cases, we may require the return of the product. If so, instructions for the return process will be provided upon approval of your refund request. The cost of return shipping may be covered by Filtrate UK for eligible cases.

5. Refund Timeframe

Refunds will be processed within 7 business days of approval. The actual time it takes for the refund to be reflected in your account may vary based on your payment provider.

6. Non-Refundable Items

Certain items are non-refundable, including [list any specific items or categories that are non-refundable].

7. Cancellation of Orders

Orders that have been shipped cannot be canceled. If you wish to cancel an order, please contact us immediately, and we will do our best to assist you.

8. Contact Information

For questions or concerns regarding our Refund Policy, please contact us at [INSERT EMAIL].

By making a purchase on Filtrate UK, you agree to our Refund Policy.